How To Fix RMPS_DESK002 - You have new work items in your inbox

SAP Error Message - Details

• Message type: E = Error

• Message class: RMPS_DESK - Messages of Electronic Desk

• Message number: 002

• Message text: You have new work items in your inbox

What causes this issue?

New work items were found for you when the work list was refreshed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RMPS_DESK002 - You have new work items in your inbox ?

  The SAP error message RMPS_DESK002, which states "You have new work items in your inbox," typically indicates that there are new work items or tasks that require your attention in the SAP Business Workflow. This message is not necessarily an error but rather a notification that there are pending tasks that need to be addressed.
  Cause:
  
  Pending Work Items: The primary cause of this message is that there are new work items assigned to you in your SAP inbox. These could be tasks related to approvals, notifications, or other workflow-related activities.
  Workflow Configuration: It may also arise from specific workflow configurations that trigger notifications when new items are added to the inbox.
  User Role and Authorizations: If you have the necessary roles and authorizations, you will receive notifications for work items assigned to you.
  
  Solution:
  
  
  Check Your Inbox: 
  
  Navigate to the SAP Business Workplace (transaction code SBWP) or use the SAP GUI to access your inbox.
  Review the new work items listed there. You can open each item to see what action is required.
  
  
  
  Process the Work Items: 
  
  Depending on the type of work item, you may need to approve, reject, or take some other action. Follow the instructions provided in the work item.
  
  
  
  Clear Notifications: 
  
  Once you have processed the work items, the notification should disappear. If it persists, ensure that all items have been addressed.
  
  
  
  Workflow Monitoring: 
  
  If you are responsible for monitoring workflows, you can use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Overview) to get more details about the workflows and their statuses.
  
  
  
  Consult with Your SAP Administrator: 
  
  If you believe the message is erroneous or if you are unable to resolve it, consult with your SAP administrator or support team for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on workflows and work item processing.
  Training: Consider training sessions or materials on SAP Business Workflow to better understand how to manage work items effectively.
  User Roles: Ensure that your user roles are correctly configured to receive the appropriate work items.
  
  This message is a standard part of SAP's workflow management system, and addressing the work items in your inbox is essential for maintaining workflow efficiency.