How To Fix RM724 - Communication or system error when receiving the message

SAP Error Message - Details

• Message type: E = Error

• Message class: RM - Messages for Repetitive Manufacturing

• Message number: 724

• Message text: Communication or system error when receiving the message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RM724 - Communication or system error when receiving the message ?

  The SAP error message RM724, which states "Communication or system error when receiving the message," typically indicates an issue with the communication between the SAP system and another system or component, such as a middleware, external application, or even within different instances of SAP itself. This error can occur in various contexts, such as during IDoc processing, RFC calls, or when using SAP Business Workflow.
  Causes:
  
  Network Issues: Problems with the network connection between systems can lead to communication errors.
  Configuration Errors: Incorrect settings in the SAP system or in the middleware can cause communication failures.
  System Downtime: The target system may be down or not reachable at the time of the communication attempt.
  Timeouts: If the response time exceeds the configured timeout settings, the system may throw this error.
  Authorization Issues: Lack of proper authorizations for the user or system trying to send or receive messages.
  Message Format Issues: If the message format is not as expected, it can lead to errors during processing.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the systems is stable and functioning properly. Use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in both the sending and receiving systems. This includes checking RFC destinations, logical systems, and any middleware configurations.
  Check System Status: Ensure that the target system is up and running. If it is down, you may need to wait until it is back online.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the relevant configuration.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform the communication.
  Review Message Formats: If applicable, check the message formats and ensure they conform to the expected standards.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SM58 (for monitoring asynchronous RFC calls) or WE02 (for monitoring IDocs) to get more insights into the errors.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address specific issues related to RM724.
  Logs: Review system logs (transaction SLG1 for application logs) for more detailed error messages that can provide additional context.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and error messages.
  
  By following these steps, you should be able to diagnose and resolve the RM724 error effectively.