How To Fix RH310 - See log: Incorrect hierarchy contents in the consistency check

SAP Error Message - Details

• Message type: E = Error

• Message class: RH - BW: Hierarchies ( basic functions )

• Message number: 310

• Message text: See log: Incorrect hierarchy contents in the consistency check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message RH310 - See log: Incorrect hierarchy contents in the consistency check ?

  The SAP error message RH310, which states "See log: Incorrect hierarchy contents in the consistency check," typically occurs in the context of SAP HR (Human Resources) or SAP SuccessFactors when there are inconsistencies in the organizational structure or hierarchy data. This error can arise during various operations, such as when running reports, performing data uploads, or executing consistency checks.
  Cause:
  
  
  Data Inconsistencies: The most common cause of this error is inconsistencies in the organizational hierarchy data. This can include:
  
  Missing or incorrect relationships between organizational units.
  Duplicate entries or circular references in the hierarchy.
  Incorrectly defined positions or jobs that do not align with the organizational structure.
  
  
  
  Configuration Issues: Sometimes, the configuration settings for the organizational management module may not be set up correctly, leading to inconsistencies.
  
  
  Data Migration Issues: If data has been migrated from another system, there may be issues with how the data was transferred, leading to inconsistencies.
  
  
  Solution:
  
  
  Check the Log: The first step is to check the detailed log associated with the error message. This log will provide specific information about what is causing the inconsistency. You can usually find this log in the transaction where the error occurred or in the application log (transaction SLG1).
  
  
  Run Consistency Checks: Use the transaction code OOCU (for Organizational Management) to run consistency checks on the organizational structure. This can help identify specific issues that need to be addressed.
  
  
  Correct Hierarchy Data: Based on the findings from the log and consistency checks, you may need to:
  
  Correct any missing or incorrect relationships.
  Remove duplicate entries or resolve circular references.
  Ensure that all positions and jobs are correctly defined and linked to the appropriate organizational units.
  
  
  
  Review Configuration: If the issue persists, review the configuration settings in the Organizational Management module to ensure they are set up correctly.
  
  
  Data Migration Review: If the data was migrated, review the migration process to ensure that all data was transferred correctly and that there are no inconsistencies.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to organizational management and hierarchy issues for additional guidance.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  PPOME: Display and maintain the organizational structure.
  PPOSE: Display the organizational structure in a graphical format.
  OOCU: Consistency checks for organizational management.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the RH310 error. You can search for relevant notes in the SAP Support Portal.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the RH310 error in your SAP system.