How To Fix RFM_PSST_MSG015 - PSST gr rule not maintained in customer master; document &1 not processed

SAP Error Message - Details

• Message type: E = Error

• Message class: RFM_PSST_MSG - Message Class for PSST

• Message number: 015

• Message text: PSST gr rule not maintained in customer master; document &1 not processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RFM_PSST_MSG015 - PSST gr rule not maintained in customer master; document &1 not processed ?

  The SAP error message RFM_PSST_MSG015 indicates that there is a problem with the Profitability Segment Selection Tool (PSST) in relation to a specific customer master record. The message states that the profitability segment selection rule is not maintained for the customer master, which prevents the processing of the document referenced by &1.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Missing Profitability Segment Selection Rule: The customer master record does not have a profitability segment selection rule defined. This rule is necessary for the system to determine how to allocate costs and revenues to profitability segments.
  Incorrect Configuration: The configuration settings for profitability analysis or customer master data may not be set up correctly.
  Document Type Issues: The document type being processed may not be compatible with the profitability segment selection rules defined in the system.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record in transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code).
  Verify if the profitability segment selection rule is maintained. If it is missing, you will need to maintain it.
  
  
  
  Maintain Profitability Segment Selection Rule:
  
  Use transaction code OBP1 to maintain the profitability segment selection rules for the customer. Ensure that the rules are correctly defined based on your business requirements.
  
  
  
  Review Configuration:
  
  Check the configuration settings for profitability analysis in the SAP system. This can be done in the SPRO (SAP Project Reference Object) transaction under the relevant sections for Profitability Analysis.
  Ensure that the settings for customer master data and profitability segment selection are correctly configured.
  
  
  
  Document Type Compatibility:
  
  Ensure that the document type being processed is compatible with the profitability segment selection rules. You may need to check the configuration for the document type in the system.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists. If it does, further investigation may be required to identify any additional issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer
  FD03: Display Customer - Company Code
  OBP1: Maintain Profitability Segment Selection Rules
  SPRO: SAP Project Reference Object for configuration
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on profitability analysis and customer master data management.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.