How To Fix REXCHU013 - Customer data not found (Customer identifier: &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: REXCHU -

• Message number: 013

• Message text: Customer data not found (Customer identifier: &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message REXCHU013 - Customer data not found (Customer identifier: &1) ?

  The SAP error message REXCHU013, which states "Customer data not found (Customer identifier: &1)," typically indicates that the system is unable to locate customer data associated with the specified customer identifier. This can occur in various SAP modules, particularly in scenarios involving customer master data or transactions related to customer accounts.
  Causes:
  
  Incorrect Customer Identifier: The customer identifier (e.g., customer number) provided in the transaction may be incorrect or misspelled.
  Customer Not Created: The customer may not have been created in the system, or it may have been deleted or marked as inactive.
  Data Synchronization Issues: If the system is integrated with other systems (e.g., CRM, external databases), there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer data.
  Data Migration Issues: If data was recently migrated into the system, there may have been errors during the migration process that resulted in missing customer records.
  
  Solutions:
  
  Verify Customer Identifier: Check the customer identifier for accuracy. Ensure that it is correctly entered and corresponds to an existing customer in the system.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Financial) to verify if the customer exists in the system.
  Create or Reactivate Customer: If the customer does not exist, create a new customer record using transaction codes like XD01 (Create Customer) or FD01 (Create Customer - Financial). If the customer is inactive, reactivate it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access customer data. This may involve checking roles and permissions in the user profile.
  Data Synchronization: If the system is integrated with other systems, check for any synchronization issues and resolve them. This may involve running data synchronization jobs or checking logs for errors.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate further, especially if it relates to data migration or system integration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer data management, such as XD01, XD02, XD03, FD01, FD02, FD03.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for customer master data management to understand the processes and requirements for maintaining customer records.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.