How To Fix REXCES311 - Missing External ID; use Normal tax return

SAP Error Message - Details

• Message type: E = Error

• Message class: REXCES -

• Message number: 311

• Message text: Missing External ID; use Normal tax return

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message REXCES311 - Missing External ID; use Normal tax return ?

  The SAP error message REXCES311, which states "Missing External ID; use Normal tax return," typically occurs in the context of tax return processing within the SAP system, particularly when dealing with the SAP Concur or SAP Tax Management modules. This error indicates that the system is expecting an external identification number (such as a tax ID or similar identifier) that is not present in the current transaction or document.
  Cause:
  
  Missing External ID: The primary cause of this error is that the required external identification number is not provided in the tax return or document being processed.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the absence of the necessary identifiers.
  Data Entry Errors: Manual data entry errors can also lead to missing information, including the external ID.
  Integration Issues: If the SAP system is integrated with other systems (like Concur), there may be issues in data transfer that result in missing identifiers.
  
  Solution:
  
  Check Data Entry: Ensure that all required fields, especially the external ID, are filled out correctly in the tax return or document.
  Review Configuration: Check the configuration settings in the SAP system to ensure that the external ID is correctly set up and that the system is configured to recognize it.
  Use Normal Tax Return: As suggested by the error message, you may need to switch to using a normal tax return process instead of the one that requires the external ID.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling tax returns and the requirements for external IDs.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT department for further assistance. They may be able to provide insights based on system logs or configurations.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Ensure that users involved in tax return processing are adequately trained on the requirements and procedures to minimize errors.
  
  By addressing the missing external ID and ensuring proper configuration and data entry, you should be able to resolve the REXCES311 error and proceed with the tax return processing.