How To Fix RETJP117 - Telephone number of applied office does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: RETJP - Error Messages for Retirement and Rehirement

• Message number: 117

• Message text: Telephone number of applied office does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETJP117 - Telephone number of applied office does not exist ?

  The SAP error message RETJP117, which states "Telephone number of applied office does not exist," typically occurs in the context of the SAP system when dealing with business partner data, particularly in relation to communication details for an office or organization.
  Cause:
  This error usually arises due to one of the following reasons:
  
  Missing Data: The telephone number for the specified office or business partner has not been maintained in the system.
  Incorrect Configuration: The configuration settings for the business partner or office may not be set up correctly, leading to the system being unable to retrieve the necessary telephone number.
  Data Inconsistency: There may be inconsistencies in the data, such as the office being referenced not existing in the database or being incorrectly linked to the business partner.
  
  Solution:
  To resolve the RETJP117 error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner master data in SAP.
  Verify that the telephone number for the applied office is correctly maintained. If it is missing, add the appropriate telephone number.
  
  
  
  Maintain Office Data:
  
  If the error pertains to a specific office, ensure that the office's master data is complete and includes a valid telephone number.
  You can do this by going to the relevant transaction (e.g., BP for business partner) and checking the details.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to business partners and offices in the SAP system. Ensure that all necessary fields are filled out correctly.
  If you have access, you can review the customizing settings in the SPRO transaction.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports that may help identify issues with business partner data.
  You can also check for any recent changes or updates that might have affected the data integrity.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing business partner data and resolving related errors.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: Common transaction codes related to business partner management include:
  
  BP (Business Partner)
  SU01 (User Maintenance)
  SPRO (Customizing)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  User Roles: Ensure that you have the necessary authorizations to view and edit business partner data.
  
  
  By following these steps, you should be able to identify and resolve the cause of the RETJP117 error in your SAP system.