How To Fix RETAIL_ST_PL_MSG011 - Cannot get detailed information for product &1 of site &2

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_PL_MSG - Retail Store Product Lookup Message Class

• Message number: 011

• Message text: Cannot get detailed information for product &1 of site &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_PL_MSG011 - Cannot get detailed information for product &1 of site &2 ?

  The SAP error message RETAIL_ST_PL_MSG011 indicates that the system is unable to retrieve detailed information for a specific product at a given site. This error typically occurs in the context of SAP Retail or SAP S/4HANA Retail when dealing with product master data or site-specific data.
  Causes:
  
  Missing Product Master Data: The product may not be defined in the system, or the product master data may be incomplete or not activated for the specific site.
  Site Configuration Issues: The site may not be properly configured in the system, or there may be issues with the site assignment for the product.
  Authorization Issues: The user may not have the necessary authorizations to access the product details for the specified site.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization between different modules or systems.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  
  Check Product Master Data:
  
  Verify that the product exists in the system and is correctly defined.
  Ensure that the product is activated for the specific site in question.
  
  
  
  Review Site Configuration:
  
  Check the configuration of the site in the system to ensure it is set up correctly.
  Confirm that the product is assigned to the site in the relevant master data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view product details for the specified site.
  Consult with your SAP security team if needed.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any data issues related to the product or site.
  If necessary, perform data correction or synchronization tasks.
  
  
  
  Technical Troubleshooting:
  
  Check for any system performance issues or database connectivity problems.
  Consult with your SAP Basis team to investigate any underlying technical issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like MM03 (Display Material), MM02 (Change Material), or SE11 (Data Dictionary) to investigate the product and site data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to Retail Master Data Management for more insights into product and site configurations.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.