How To Fix RETAIL_ST_ODATA306 - Print job cannot be closed: &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_ODATA - Messages for use in Fiori Retail Store Applications

• Message number: 306

• Message text: Print job cannot be closed: &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_ODATA306 - Print job cannot be closed: &1. ?

  The SAP error message RETAIL_ST_ODATA306, which states "Print job cannot be closed: &1," typically occurs in the context of SAP Retail or SAP S/4HANA when there is an issue with the print job processing. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Incomplete Print Job: The print job may not have been completed successfully, leading to issues when trying to close it.
  System Configuration Issues: There may be configuration problems in the SAP system related to the print settings or the printer itself.
  Network Issues: If the printer is networked, connectivity issues can prevent the print job from being finalized.
  Printer Status: The printer may be offline, out of paper, or experiencing other hardware issues.
  Authorization Issues: The user may not have the necessary permissions to close the print job.
  Data Issues: There may be issues with the data being sent to the printer, such as formatting errors or missing information.
  
  Solutions:
  
  Check Print Job Status: Go to the print spooler (transaction SP01) and check the status of the print job. Look for any errors or warnings that might indicate what went wrong.
  Reprint the Document: If the print job is stuck, try reprinting the document. Ensure that all necessary data is correct and complete.
  Verify Printer Configuration: Check the printer settings in SAP (transaction SPAD) to ensure that the printer is correctly configured and active.
  Check Printer Connectivity: Ensure that the printer is online and connected to the network. Test printing from another application to confirm that the printer is functioning correctly.
  Review User Authorizations: Ensure that the user has the necessary permissions to manage print jobs. This can be checked in the user roles and authorizations.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SP01 (Print Spool), SPAD (Spool Administration), and SU53 (Authorization Check).
  Documentation: Review SAP documentation related to print management and troubleshooting print issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the RETAIL_ST_ODATA306 error effectively.