How To Fix RETAIL_ST_ODATA060 - Cannot execute call to SAP CAR due to system or communication failure

RETAIL_ST_ODATA060 - Overview

• Message type: E = Error

• Message class: RETAIL_ST_ODATA - Messages for use in Fiori Retail Store Applications

• Message number: 060

• Message text: Cannot execute call to SAP CAR due to system or communication failure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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RETAIL_ST_ODATA060 - Details

• The SAP error message RETAIL_ST_ODATA060 indicates that there is a failure in executing a call to the SAP Customer Activity Repository (CAR) due to a system or communication issue. This error can arise from various underlying causes, and addressing it typically involves several steps. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the CAR system.
  System Configuration: Incorrect configuration settings in the SAP system or CAR can lead to communication failures.
  Service Availability: The OData service in CAR may be down or not properly configured.
  Authorization Issues: The user or service account may not have the necessary permissions to access the CAR.
  Data Issues: There may be issues with the data being sent to CAR, such as invalid or missing fields.
  System Performance: High load or performance issues on the CAR system can lead to timeouts or failures in processing requests.
  
  Solutions:
  
  
  Check