How To Fix RETAIL_ST_ODATA060 - Cannot execute call to SAP CAR due to system or communication failure

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_ODATA - Messages for use in Fiori Retail Store Applications

• Message number: 060

• Message text: Cannot execute call to SAP CAR due to system or communication failure

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_ODATA060 - Cannot execute call to SAP CAR due to system or communication failure ?

  The SAP error message RETAIL_ST_ODATA060 indicates that there is a failure in executing a call to the SAP Customer Activity Repository (CAR) due to a system or communication issue. This error can arise from various underlying causes, and addressing it typically involves several steps. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the CAR system.
  System Configuration: Incorrect configuration settings in the SAP system or CAR can lead to communication failures.
  Service Availability: The OData service in CAR may be down or not properly configured.
  Authorization Issues: The user or service account may not have the necessary permissions to access the CAR.
  Data Issues: There may be issues with the data being sent to CAR, such as invalid or missing fields.
  System Performance: High load or performance issues on the CAR system can lead to timeouts or failures in processing requests.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that there is proper network connectivity between the SAP system and the CAR system. You can use tools like ping or traceroute to diagnose network issues.
  
  
  
  Verify Service Availability:
  
  Check if the OData service in CAR is active and running. You can do this by accessing the service URL directly in a web browser or using tools like Postman.
  
  
  
  Review Configuration Settings:
  
  Ensure that the configuration settings for the OData service in both the SAP system and CAR are correct. This includes checking the service endpoint, authentication methods, and any relevant parameters.
  
  
  
  Check User Authorizations:
  
  Verify that the user or service account making the call has the necessary authorizations to access the CAR. This may involve checking roles and permissions in both systems.
  
  
  
  Examine Data Being Sent:
  
  Review the data being sent to CAR for any inconsistencies or errors. Ensure that all required fields are populated and that the data adheres to the expected formats.
  
  
  
  Monitor System Performance:
  
  Check the performance of the CAR system. If it is under heavy load, consider optimizing queries or increasing system resources.
  
  
  
  Review Logs:
  
  Check the application logs in both the SAP system and CAR for any additional error messages or warnings that could provide more context about the failure.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  
  Related Information:
  
  SAP CAR Documentation: Familiarize yourself with the official SAP documentation for CAR and OData services to understand the architecture and configuration better.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By systematically addressing each of these areas, you should be able to identify and resolve the cause of the RETAIL_ST_ODATA060 error.