How To Fix RETAIL_ST_ODATA059 - RFC destination for call to SAP CAR in not set in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_ODATA - Messages for use in Fiori Retail Store Applications

• Message number: 059

• Message text: RFC destination for call to SAP CAR in not set in Customizing

What causes this issue?

RFC destination system for SAP Customer Activity Repository is not
defined

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Set the missing RFC destination in Customizing for <ZK>Sales and
Distribution > POS Interface > Inbound > SAP Customer Activity
Repository Integration with Retail In-Store MIM.</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_ODATA059 - RFC destination for call to SAP CAR in not set in Customizing ?

  The SAP error message RETAIL_ST_ODATA059 indicates that there is an issue with the RFC (Remote Function Call) destination that is required for communication with the SAP Customer Activity Repository (CAR). This error typically arises when the system is unable to find a valid RFC destination configured for the OData service calls to CAR.
  Cause:
  The primary cause of this error is that the RFC destination for the SAP CAR system has not been set up or is incorrectly configured in the SAP system. This can happen due to:
  
  Missing Configuration: The RFC destination for CAR has not been created in the system.
  Incorrect Configuration: The existing RFC destination is incorrectly configured (e.g., wrong system name, incorrect logon credentials).
  Authorization Issues: The user does not have the necessary authorizations to access the RFC destination.
  Network Issues: There may be network connectivity issues preventing access to the CAR system.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check RFC Destination Configuration:
  
  Go to transaction SM59 in the SAP GUI.
  Look for the RFC destination that is supposed to connect to the CAR system. It should be defined as a TCP/IP connection or ABAP connection.
  If it does not exist, create a new RFC destination with the appropriate settings (target host, system number, client, user, password, etc.).
  
  
  
  Verify Connection:
  
  Test the RFC connection by selecting the destination and clicking on the "Connection Test" button in SM59. Ensure that the connection is successful.
  
  
  
  Check Customizing Settings:
  
  Go to the relevant customizing transaction (e.g., SPRO) and navigate to the settings for the OData services or CAR integration.
  Ensure that the RFC destination is correctly assigned in the customizing settings.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the RFC destination. Check the roles and profiles assigned to the user.
  
  
  
  Network Configuration:
  
  If the RFC destination is correctly configured but still not working, check for any network issues that might be preventing access to the CAR system (firewall settings, network routes, etc.).
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or notes related to the specific version of SAP CAR and the integration you are working with for any additional configuration steps or requirements.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  OData Services: Familiarize yourself with the OData services used in the integration with CAR, as understanding the service endpoints can help in troubleshooting.
  
  By following these steps, you should be able to resolve the RETAIL_ST_ODATA059 error and ensure proper communication with the SAP CAR system.