How To Fix RETAIL_ST_CS_MSG036 - A system error occured when trying to uncheck this product.

SAP Error Message - Details

• Message type: E = Error

• Message class: RETAIL_ST_CS_MSG -

• Message number: 036

• Message text: A system error occured when trying to uncheck this product.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RETAIL_ST_CS_MSG036 - A system error occured when trying to uncheck this product. ?

  The SAP error message RETAIL_ST_CS_MSG036, which states "A system error occurred when trying to uncheck this product," typically occurs in the context of SAP Retail or SAP Customer Activity Repository (CAR) when there is an issue with the system's ability to process a request related to product management, such as unchecking a product from a list or a selection.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or corruption in the data related to the product in question.
  Authorization Issues: The user may not have the necessary permissions to perform the action of unchecking the product.
  System Configuration: There could be configuration issues in the SAP system that prevent the action from being completed.
  Technical Errors: There may be underlying technical issues, such as database connectivity problems or system performance issues.
  Locking Issues: The product may be locked by another process or user, preventing changes from being made.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the product data. Ensure that all necessary fields are correctly populated and that there are no inconsistencies.
  Review Authorizations: Ensure that the user has the appropriate authorizations to perform the action. This may involve checking user roles and permissions in the SAP system.
  System Configuration Review: Consult with your SAP Basis or configuration team to review the system settings and ensure that everything is configured correctly for product management.
  Technical Support: If the issue persists, it may be necessary to involve your IT support team or SAP support to investigate any underlying technical issues.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the product and resolve them if necessary.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator), SE37 (Function Module), and SM37 (Job Monitoring) to help diagnose the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to product management and error handling in the Retail module for additional insights.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.