How To Fix RECPOI004 - The office application cannot be used in current GUI

SAP Error Message - Details

• Message type: E = Error

• Message class: RECPOI - Correspondence: Office Integration

• Message number: 004

• Message text: The office application cannot be used in current GUI

What causes this issue?

Correspondence using an office application only functions in online mode
of <ZK>SAP GUI for Windows</>.
It is also necessary that the office application used (for example
Microsoft Word) is available on your local PC or <ZK>SAP GUI for Windows
</> is used in conjunction with the office application via a terminal
server.
The correspondence does not function in the following areas:
<ZK>SAP GUI for HTML</>
<ZK>SAP GUI for the Java environment</>
Background processing

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.
For more information, see <DS:SIMG.REFX_KO>Correspondence</> in the IMG.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RECPOI004 - The office application cannot be used in current GUI ?

  The SAP error message RECPOI004 indicates that the office application (such as Microsoft Excel or Word) cannot be used in the current SAP GUI environment. This issue typically arises when there is a problem with the integration between SAP and the office application, or when the necessary configurations are not set up correctly.
  Causes:
  
  Incompatible SAP GUI Version: The version of SAP GUI you are using may not be compatible with the office application.
  Missing or Incorrect Configuration: The integration settings between SAP and the office application may not be configured correctly.
  Office Application Not Installed: The required office application may not be installed on the machine.
  File Association Issues: The file types may not be associated correctly with the office application.
  User Authorization: The user may not have the necessary authorizations to use the office integration features.
  Network Issues: If the office application requires network access (for example, to save files), network issues may prevent it from functioning correctly.
  
  Solutions:
  
  Check SAP GUI Version: Ensure that you are using a compatible version of SAP GUI with your office application. You may need to update either the SAP GUI or the office application.
  Configure SAP GUI Settings:
  
  Go to the SAP GUI options and check the settings under Options > SAP GUI Options > Integration. Ensure that the integration with the office application is enabled.
  
  
  Reinstall Office Application: If the office application is not installed or is corrupted, reinstall it to ensure proper functionality.
  Check File Associations: Ensure that the file types (e.g., .xls, .doc) are associated with the correct office application.
  User Authorizations: Verify that the user has the necessary authorizations to use the office integration features in SAP.
  Network Configuration: Check your network settings to ensure that there are no issues preventing the office application from accessing necessary resources.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific error message for any patches or updates that may address the issue.
  Documentation: Refer to the official SAP documentation for guidance on configuring office integration.
  Support: If the issue persists, consider reaching out to your IT support team or SAP support for further assistance.
  
  By following these steps, you should be able to resolve the RECPOI004 error and successfully integrate your office application with SAP.