How To Fix RECPOI004 - The office application cannot be used in current GUI

RECPOI004 - Overview

• Message type: E = Error

• Message class: RECPOI - Correspondence: Office Integration

• Message number: 004

• Message text: The office application cannot be used in current GUI

What causes this issue?

Correspondence using an office application only functions in online mode
of <ZK>SAP GUI for Windows</>.
It is also necessary that the office application used (for example
Microsoft Word) is available on your local PC or <ZK>SAP GUI for Windows
</> is used in conjunction with the office application via a terminal
server.
The correspondence does not function in the following areas:
<ZK>SAP GUI for HTML</>
<ZK>SAP GUI for the Java environment</>
Background processing

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.
For more information, see <DS:SIMG.REFX_KO>Correspondence</> in the IMG.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RECPOI004 - The office application cannot be used in current GUI ?

  The SAP error message RECPOI004 indicates that the office application (such as Microsoft Excel or Word) cannot be used in the current SAP GUI environment. This issue typically arises when there is a problem with the integration between SAP and the office application, or when the necessary configurations are not set up correctly.
  Causes:
  
  Incompatible SAP GUI Version: The version of SAP GUI you are using may not be compatible with the office application.
  Missing or Incorrect Configuration: The integration settings between SAP and the office application may not be configured correctly.
  Office Application Not Installed: The required office application may not be installed on the machine.
  File Association Issues: The file types may not be associated correctly with the office application.
  User Authorization: The user may not have the necessary authorizations to use the office integration features.
  Network Issues: If the office application requires network access (for example, to save files), network issues may prevent it