How To Fix RE570 - Customer &1 is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: RE - Earmarked funds

• Message number: 570

• Message text: Customer &1 is blocked; see long text

What causes this issue?

You want to create or change earmarked funds for customer &V1&. Data
relating to customer &V1& can contain personal data and is blocked.

System Response

To protect the personal data, the system does not display the data for
customer &V1&. You cannot create or change earmarked funds for this
customer.

How to fix this error?

If you are sure that you want to create or change data relating to
customer &V1&, use transaction <DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</>
to request unblocking.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RE570 - Customer &1 is blocked; see long text ?

  The SAP error message RE570 indicates that a customer is blocked, which prevents certain transactions from being processed. This error typically arises in the context of accounts receivable or sales and distribution modules when trying to create or process documents related to a customer account that has been flagged as blocked.
  Cause:
  
  
  Customer Blocked Status: The customer account has been marked as blocked in the system. This could be due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user for administrative reasons.
  Compliance or regulatory issues.
  
  
  
  Master Data Issues: The customer master data may not be complete or may have inconsistencies that lead to the blocking status.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for general data or FD03 for company code data).
  Check the status of the customer account to confirm if it is indeed blocked.
  
  
  
  Unblock the Customer:
  
  If you have the necessary permissions, you can unblock the customer by:
  
  Going to the customer master data transaction (XD02 for general data or FD02 for company code data).
  Navigate to the "Status" tab and remove the block.
  
  
  Ensure that the reason for the block has been resolved (e.g., overdue payments have been settled).
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit limit issues, review the credit management settings for the customer.
  Adjust the credit limit if necessary and ensure that the customer is within acceptable limits.
  
  
  
  Consult with Finance or Sales Teams:
  
  If you are unsure why the customer is blocked, consult with the finance or sales teams to understand the context and ensure that unblocking the customer is appropriate.
  
  
  
  Documentation and Compliance:
  
  Ensure that any unblocking is documented and complies with company policies, especially if the block was due to compliance or regulatory issues.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer Master Data
  XD02 - Change Customer Master Data
  FD03 - Display Customer (Company Code)
  FD02 - Change Customer (Company Code)
  
  
  
  SAP Notes: Check SAP Notes for any specific issues related to customer blocking that may provide additional insights or solutions.
  
  
  User Roles and Permissions: Ensure that the user attempting to unblock the customer has the necessary roles and permissions to make changes to customer master data.
  
  
  Audit Trail: Keep an audit trail of changes made to customer statuses for compliance and tracking purposes.
  
  
  By following these steps, you should be able to resolve the RE570 error and unblock the customer account as needed.