How To Fix RDM_OPT_PROMO_IN005 - Media type &1 and customer type &2 of promotion &3 are not changed

SAP Error Message - Details

• Message type: E = Error

• Message class: RDM_OPT_PROMO_IN - Demand Management Promotion Inbound Interface

• Message number: 005

• Message text: Media type &1 and customer type &2 of promotion &3 are not changed

What causes this issue?

You have selected promotion &V3& for processing. In this promotion, the
media type and/or the customer type is already filled. In the options,
you specified that promotions with filled attributes are not to be
processed.

System Response

The previous values for media type (&V1&) and customer type (&V2&) are
not changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDM_OPT_PROMO_IN005 - Media type &1 and customer type &2 of promotion &3 are not changed ?

  The SAP error message RDM_OPT_PROMO_IN005 indicates that there is an issue with the promotion configuration in the Retail Data Management (RDM) module. Specifically, it suggests that the media type and customer type associated with a particular promotion have not been changed or updated as expected.
  Cause:
  
  Configuration Issues: The media type or customer type for the promotion may not be correctly configured in the system.
  Data Inconsistency: There may be inconsistencies in the data related to the promotion, such as missing or incorrect entries in the relevant tables.
  Authorization Issues: The user may not have the necessary permissions to make changes to the promotion settings.
  System Errors: There could be a temporary system error or bug that is preventing the changes from being applied.
  
  Solution:
  
  Check Configuration: Verify the configuration settings for the promotion in the RDM module. Ensure that the media type and customer type are correctly defined.
  Review Data: Check the relevant tables for any inconsistencies or missing data related to the promotion. Ensure that all required fields are populated correctly.
  User Authorization: Confirm that the user attempting to make the changes has the appropriate authorizations to modify promotion settings.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Reprocess the Promotion: If the issue persists, try to reprocess the promotion or recreate it to see if that resolves the problem.
  Consult Documentation: Refer to SAP documentation or notes related to the RDM module for any known issues or additional troubleshooting steps.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Transaction Codes: Familiarize yourself with transaction codes related to promotion management in SAP, such as RDM_PROMOTION or RDM_MAINTAIN_PROMOTION.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.