How To Fix RDM_OPT_PROMO_IN004 - Media type &1 and customer type &2 of promotion &3 are overwritten

RDM_OPT_PROMO_IN004 - Overview

• Message type: E = Error

• Message class: RDM_OPT_PROMO_IN - Demand Management Promotion Inbound Interface

• Message number: 004

• Message text: Media type &1 and customer type &2 of promotion &3 are overwritten

What causes this issue?

You have selected promotion &V3& for processing. In this promotion, the
media type and/or the customer type is already filled. In the options,
you specified that promotions with filled attributes are to be
processed.

System Response

The previous values for media type (&V1&) and customer type (&V2&) are
overwritten.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDM_OPT_PROMO_IN004 - Media type &1 and customer type &2 of promotion &3 are overwritten ?

  The SAP error message RDM_OPT_PROMO_IN004 indicates that there is a conflict or an issue with the promotion settings in the Retail Data Management (RDM) module. Specifically, it suggests that the media type and customer type for a particular promotion are being overwritten, which can lead to inconsistencies in how promotions are applied to customers or media types.
  
  Cause:
  
  Data Overlap: The error typically arises when there are overlapping or conflicting promotion definitions for the same media type and customer type. This can happen if multiple promotions are defined for the same criteria, leading to one promotion overwriting another.
  
  Configuration Issues: Incorrect configuration in the promotion setup, such as not properly defining the media types or customer types, can also lead to this error.
  Master Data Issues: Problems with master data related to customers or media types can cause conflicts in promotion application.
  
  
  Solution:
  
  Review Promotions: Check the promotions defined in the system for the specific media