How To Fix RDM_OPT_PROMO_IN004 - Media type &1 and customer type &2 of promotion &3 are overwritten

SAP Error Message - Details

• Message type: E = Error

• Message class: RDM_OPT_PROMO_IN - Demand Management Promotion Inbound Interface

• Message number: 004

• Message text: Media type &1 and customer type &2 of promotion &3 are overwritten

What causes this issue?

You have selected promotion &V3& for processing. In this promotion, the
media type and/or the customer type is already filled. In the options,
you specified that promotions with filled attributes are to be
processed.

System Response

The previous values for media type (&V1&) and customer type (&V2&) are
overwritten.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RDM_OPT_PROMO_IN004 - Media type &1 and customer type &2 of promotion &3 are overwritten ?

  The SAP error message RDM_OPT_PROMO_IN004 indicates that there is a conflict or an issue with the promotion settings in the Retail Data Management (RDM) module. Specifically, it suggests that the media type and customer type for a particular promotion are being overwritten, which can lead to inconsistencies in how promotions are applied to customers or media types.
  Cause:
  
  Data Overlap: The error typically arises when there are overlapping or conflicting promotion definitions for the same media type and customer type. This can happen if multiple promotions are defined for the same criteria, leading to one promotion overwriting another.
  Configuration Issues: Incorrect configuration in the promotion setup, such as not properly defining the media types or customer types, can also lead to this error.
  Master Data Issues: Problems with master data related to customers or media types can cause conflicts in promotion application.
  
  Solution:
  
  Review Promotions: Check the promotions defined in the system for the specific media type and customer type mentioned in the error message. Look for any overlapping promotions that might be causing the conflict.
  Adjust Promotion Criteria: Modify the promotion criteria to ensure that there are no overlaps. This may involve changing the media type, customer type, or the conditions under which the promotions are applied.
  Data Cleanup: Ensure that the master data for customers and media types is clean and correctly configured. Remove or adjust any entries that may be causing conflicts.
  Testing: After making changes, test the promotions to ensure that they are applied correctly without any overwriting issues.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on setting up promotions to avoid conflicts.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on promotion setup.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing promotions, such as RDM_PROMOTION or RDM_MEDIA.
  User Roles: Ensure that users have the appropriate roles and permissions to create and manage promotions effectively.
  Training: Consider training for users involved in promotion management to minimize configuration errors in the future.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the RDM_OPT_PROMO_IN004 error and ensure that promotions are applied correctly in your SAP system.