How To Fix RDB_REC002 - No evaluation procedure was specified when calling up the SR interface

SAP Error Message - Details

• Message type: E = Error

• Message class: RDB_REC - RDB Individual Records

• Message number: 002

• Message text: No evaluation procedure was specified when calling up the SR interface

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message RDB_REC002 - No evaluation procedure was specified when calling up the SR interface ?

  The SAP error message RDB_REC002 indicates that there is no evaluation procedure specified when trying to call up the Service Request (SR) interface. This error typically occurs in the context of SAP's Customer Relationship Management (CRM) or Service Management (SM) modules, where service requests are processed.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Configuration: The evaluation procedure may not be defined in the system configuration for the specific service request type you are trying to process.
  Incorrect Customization: If the system has been customized, the evaluation procedure might not have been properly set up or linked to the service request.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the evaluation procedure.
  Data Inconsistencies: There may be inconsistencies in the data related to the service request that prevent the evaluation procedure from being identified.
  
  Solution:
  To resolve the RDB_REC002 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the service request type in the SAP system.
  Ensure that an evaluation procedure is defined and correctly assigned to the service request type.
  
  
  
  Define Evaluation Procedure:
  
  If no evaluation procedure exists, you may need to create one. This can typically be done in the customizing settings under the relevant module (e.g., CRM or SM).
  Navigate to the relevant transaction (e.g., SPRO) and check the settings for service requests.
  
  
  
  Review Customization:
  
  If the system has been customized, review the custom code or settings to ensure that the evaluation procedure is correctly linked to the service request.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the evaluation procedure. This can be checked in the user roles and profiles.
  
  
  
  Data Validation:
  
  Check the data associated with the service request for any inconsistencies or missing information that might affect the evaluation procedure.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring evaluation procedures for service requests.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, SE80 for checking custom developments, or SU01 for user authorizations.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: SAP Community and other forums can be useful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to identify and resolve the cause of the RDB_REC002 error in your SAP system.