How To Fix RA398 - Could not get list of application servers (function &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 398

• Message text: Could not get list of application servers (function &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message RA398 - Could not get list of application servers (function &1) ?

  The SAP error message RA398, which states "Could not get list of application servers (function &1)," typically indicates an issue with the system's ability to retrieve the list of application servers. This can occur in various contexts, such as when trying to execute a transaction or when performing certain operations that require communication with application servers.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP application server and the database or other components.
  Configuration Issues: The SAP system may not be properly configured to recognize the application servers. This could be due to incorrect settings in the instance profile or the SAP router.
  System Load: High load on the application servers can lead to timeouts or failures in retrieving the server list.
  Authorization Issues: The user may not have the necessary authorizations to access the application server list.
  SAP Kernel Issues: There may be bugs or issues in the SAP kernel version being used.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting communication between the SAP application server and other components. You can use tools like ping or traceroute to diagnose network problems.
  Review Configuration: Check the instance profile and ensure that the application servers are correctly defined. You can do this by reviewing the instance profile settings in transaction RZ10 or RZ11.
  Monitor System Load: Use transaction SM50 or SM66 to monitor the load on the application servers. If the servers are overloaded, consider redistributing the load or optimizing performance.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the application server list. You can check this in transaction SU53 after the error occurs.
  Update SAP Kernel: If you suspect a kernel issue, consider updating to the latest version of the SAP kernel. Check the SAP Support Portal for any relevant patches or updates.
  Review Logs: Check the system logs (transaction SM21) and developer traces (transaction ST22) for any additional error messages that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for your specific version to understand any known issues or configuration requirements related to application servers.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or contact SAP support for further assistance.