How To Fix RA024 - Failed to refresh MTE tree instance data

SAP Error Message - Details

• Message type: E = Error

• Message class: RA - Monitoring structure dialog message

• Message number: 024

• Message text: Failed to refresh MTE tree instance data

What causes this issue?

Internal error in the monitoring architecture.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact SAP AG.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message RA024 - Failed to refresh MTE tree instance data ?

  The SAP error message RA024, which states "Failed to refresh MTE tree instance data," typically relates to issues with the monitoring and management of instances in the SAP system. MTE stands for "Monitoring Tree Element," and this error can occur in various contexts, particularly in SAP Solution Manager or when dealing with system monitoring.
  Causes:
  
  System Configuration Issues: Incorrect configuration settings in the monitoring setup can lead to this error.
  Network Issues: Connectivity problems between the SAP system and the monitoring tools can prevent data refresh.
  Performance Issues: High load on the system or database can cause timeouts or failures in data retrieval.
  Authorization Problems: Insufficient permissions for the user or service account trying to access the MTE data.
  Software Bugs: There may be bugs in the SAP software that affect the MTE functionality.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the monitoring setup in SAP Solution Manager or the relevant system. Ensure that all parameters are correctly set.
  Network Connectivity: Verify that there are no network issues affecting communication between the SAP system and the monitoring tools. Check firewalls, proxies, and network settings.
  Performance Monitoring: Monitor system performance to identify any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling monitoring tasks during off-peak hours.
  User Authorizations: Ensure that the user or service account has the necessary authorizations to access the MTE data. Check roles and permissions in the SAP system.
  SAP Notes and Patches: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. Applying the latest patches can resolve known issues.
  Restart Services: Sometimes, restarting the relevant services or the entire SAP system can resolve temporary issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on MTE and monitoring configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting critical business processes.
  
  By following these steps, you should be able to diagnose and resolve the RA024 error effectively.