How To Fix R9405 - Error while retrieving information from the BDS

SAP Error Message - Details

• Message type: E = Error

• Message class: R9 - Business Explorer

• Message number: 405

• Message text: Error while retrieving information from the BDS

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message R9405 - Error while retrieving information from the BDS ?

  The SAP error message R9405, which states "Error while retrieving information from the BDS," typically occurs when there is an issue with the Business Document Service (BDS) in SAP. This service is used for managing documents and related data within the SAP system.
  Causes of R9405 Error
  
  
  Configuration Issues: The BDS may not be properly configured in your SAP system. This could include missing or incorrect settings in the BDS configuration.
  
  
  Authorization Problems: The user may not have the necessary authorizations to access the BDS or the specific documents being requested.
  
  
  Document Not Found: The document or data being requested may not exist in the BDS, leading to retrieval errors.
  
  
  System Performance Issues: If the SAP system is experiencing performance issues, it may lead to timeouts or failures in retrieving data from the BDS.
  
  
  Database Issues: Problems with the underlying database, such as connectivity issues or corruption, can also lead to this error.
  
  
  Transport Issues: If there have been recent transports or changes to the system, they may not have been properly executed, leading to inconsistencies.
  
  
  Solutions to R9405 Error
  
  
  Check Configuration: Verify the configuration settings for the BDS in transaction code OAC0 (BDS Configuration). Ensure that all necessary settings are correctly defined.
  
  
  Review Authorizations: Check the user’s authorizations using transaction code SU53 or SU01. Ensure that the user has the necessary roles and permissions to access the BDS.
  
  
  Document Existence: Confirm that the document or data you are trying to access actually exists in the BDS. You can use transaction codes like SCDO to check for document types.
  
  
  System Performance: Monitor system performance and check for any ongoing issues. You can use transaction codes like ST22 (Dump Analysis) or SM21 (System Log) to identify any performance-related problems.
  
  
  Database Check: Ensure that the database is functioning correctly. Check for any connectivity issues or errors in the database logs.
  
  
  Transport Management: If the error occurred after a transport, check the transport logs for any errors. You may need to re-import the transport or correct any issues that arose during the transport process.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0, SU53, SCDO, ST22, and SM21 for troubleshooting.
  Documentation: Review SAP documentation related to BDS and document management for additional insights.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the R9405 error in your SAP system.