How To Fix R2060 - Enter a contact action

SAP Error Message - Details

• Message type: E = Error

• Message class: R2 - Business Partner Contact

• Message number: 060

• Message text: Enter a contact action

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message R2060 - Enter a contact action ?

  The SAP error message R2060, which states "Enter a contact action," typically occurs in the context of SAP Customer Relationship Management (CRM) or similar modules where contact management is involved. This error indicates that a required action related to a contact is missing or not specified.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Missing Contact Action: When creating or updating a contact, the system requires a specific action to be defined (e.g., call, email, meeting). If this action is not provided, the error will be triggered.
  Configuration Issues: There may be issues with the configuration of the contact management module, where the system does not recognize the available actions.
  User Input Error: The user may have overlooked entering the required action in the relevant field.
  
  Solution:
  To resolve the R2060 error, you can take the following steps:
  
  
  Check Input Fields: Ensure that you have filled in all required fields, especially the contact action field. Look for a dropdown or selection box where you can specify the action (e.g., "Call," "Email," "Meeting").
  
  
  Review Configuration: If you have the necessary permissions, check the configuration settings for contact actions in the SAP system. Ensure that the actions you want to use are properly defined and active.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to contact management to understand the required fields and actions.
  
  
  User Training: If this error is common among users, consider providing training or guidance on how to properly enter contact actions in the system.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to contact management in SAP, as they may help you navigate the system more effectively.
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to perform actions related to contact management.
  
  By following these steps, you should be able to resolve the R2060 error and successfully enter the required contact action in SAP.