How To Fix R11252 - Transfer of communication data not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 252

• Message text: Transfer of communication data not possible

What causes this issue?

The address-independent communication data can only be transferred to
address-dependent communication data (and vice versa) when the input
fields of the communication types in question (telephone, telefax and
email) are ready for input.
This means that the relevant field groups in the Customizing may not
have the field status "Display" or "Hidden".

System Response

How to fix this error?

In the Customizing or in the Business Partner task level menu (BUPT),
you change the status for the field groups <LS>Telephone Number</>,
<LS>Telefax Number</> and <LS>Internet Email Address</> to <LS>Optional
Entry</> or <LS>Not Specified</>.
In order to navigate to the Customizing, choose <LS>Customizing</> in
the toolbar of the Performance Assistant.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R11252 - Transfer of communication data not possible ?

  The SAP error message R11252, which states "Transfer of communication data not possible," typically occurs in the context of communication data transfer between different systems or modules within SAP. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes:
  
  Missing Configuration: The communication data (like email, phone numbers, etc.) may not be properly configured in the system.
  Data Inconsistencies: There may be inconsistencies or missing entries in the master data that are required for the communication data transfer.
  Authorization Issues: The user may not have the necessary authorizations to perform the transfer of communication data.
  Technical Issues: There could be underlying technical issues, such as problems with the database or network connectivity.
  Incorrect Settings: The settings in the relevant transaction or configuration may not be correctly set up.
  
  Solutions:
  
  Check Configuration: Ensure that the communication data is correctly configured in the relevant master data records (e.g., customer, vendor, employee).
  Validate Data: Review the master data for any inconsistencies or missing information. Correct any issues found.
  User Authorizations: Verify that the user has the necessary authorizations to perform the operation. If not, consult with your SAP security team to grant the required permissions.
  Review Logs: Check the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can help diagnose any underlying technical issues.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in communication data management, such as BP (Business Partner) or SU01 (User Maintenance).
  Documentation: Review SAP documentation related to communication data management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the R11252 error message in SAP.