How To Fix R11144 - No credit card details found

SAP Error Message - Details

• Message type: E = Error

• Message class: R11 - Business Partner and BDT

• Message number: 144

• Message text: No credit card details found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message R11144 - No credit card details found ?

  The SAP error message R11144, which states "No credit card details found," typically occurs in the context of processing transactions that require credit card information, such as during sales order processing or invoicing. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Credit Card Information: The most common cause is that the customer master data does not have any credit card details stored.
  Incorrect Customer Data: The customer record may be incomplete or incorrectly configured, leading to the absence of credit card information.
  Configuration Issues: There may be issues with the configuration of the payment methods or the credit card processing settings in SAP.
  Data Transfer Issues: If the credit card information is supposed to be transferred from another system (e.g., a CRM or e-commerce platform), there may be issues with the data transfer process.
  User Authorization: The user may not have the necessary permissions to view or access credit card details.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Ensure that the credit card information is correctly entered and saved.
  
  
  
  Review Payment Method Configuration:
  
  Check the configuration of payment methods in the SAP system (transaction code OBPM1 for payment methods).
  Ensure that the payment method for credit cards is correctly set up and linked to the appropriate customer accounts.
  
  
  
  Data Transfer Verification:
  
  If credit card information is expected to be imported from another system, verify that the data transfer process is functioning correctly.
  Check for any logs or error messages in the data transfer process that might indicate issues.
  
  
  
  User Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and manage credit card information.
  Consult with your SAP security team to verify user roles and permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to credit card processing for any additional configuration steps or requirements.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, OBPM1, and others related to customer master data and payment processing.
  SAP Notes: Check for any SAP Notes related to credit card processing and error R11144, as they may provide specific fixes or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the R11144 error and implement the appropriate solution.