How To Fix R1821 - No central evaluation of communication data without company address

SAP Error Message - Details

• Message type: E = Error

• Message class: R1 - Business Partner Messages from S_BUPA_GENERAL

• Message number: 821

• Message text: No central evaluation of communication data without company address

What causes this issue?

You specified communication data for a person in a company without
assigning a company address to the person.
The communication data is only recognized by Business Address Services
once a company address has been assigned. For that reason,
communication data is not included in evaluations of Business Address
Services.

System Response

Information

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message R1821 - No central evaluation of communication data without company address ?

  The SAP error message R1821, which states "No central evaluation of communication data without company address," typically occurs when there is an attempt to evaluate communication data (such as email addresses, phone numbers, etc.) for a business partner or customer without a valid company address being defined in the system.
  Cause:
  The primary cause of this error is the absence of a valid company address in the master data of the business partner or customer. The system requires a company address to perform a central evaluation of communication data, and if this address is missing or incomplete, the error will be triggered.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Business Partner/Customer Master Data:
  
  Navigate to the business partner or customer master data in SAP.
  Ensure that the company address is correctly maintained. This includes fields such as street, city, postal code, and country.
  
  
  
  Maintain Address Information:
  
  If the address is missing, add the necessary details. You can do this by:
  
  Going to the transaction code BP (Business Partner) or XD02 (Change Customer).
  Enter the relevant business partner or customer number.
  Go to the "Address" tab and fill in the required address fields.
  
  
  
  
  
  Validate Data:
  
  After entering the address, validate the data to ensure that it meets the required format and standards.
  
  
  
  Re-attempt the Operation:
  
  Once the address is correctly maintained, re-attempt the operation that triggered the error to see if it resolves the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  XD01: Create Customer (General)
  XD02: Change Customer (General)
  XD03: Display Customer (General)
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes for any specific patches or updates related to this error message.
  Review SAP Help documentation for more details on maintaining business partner and customer data.
  
  
  
  User Authorizations:
  
  Ensure that you have the necessary authorizations to edit business partner or customer master data.
  
  
  
  By following these steps, you should be able to resolve the R1821 error and ensure that the communication data can be evaluated correctly. If the issue persists, consider reaching out to your SAP support team for further assistance.