How To Fix R1340 - Select only one set of payment card details

SAP Error Message - Details

• Message type: E = Error

• Message class: R1 - Business Partner Messages from S_BUPA_GENERAL

• Message number: 340

• Message text: Select only one set of payment card details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message R1340 - Select only one set of payment card details ?

  The SAP error message R1340, which states "Select only one set of payment card details," typically occurs in the context of processing payment transactions where multiple payment card details have been entered or selected. This error is common in scenarios involving payment processing, such as when using SAP Convergent Charging or SAP Customer Financial Management.
  Cause:
  The error is triggered when the system detects that more than one set of payment card details has been selected or entered for a transaction. This can happen due to:
  
  Multiple Entries: The user may have inadvertently entered multiple payment card details for a single transaction.
  System Configuration: The system may be configured to allow only one payment method at a time, and multiple selections are not permitted.
  User Interface Issues: There may be a glitch in the user interface that allows multiple selections when only one is expected.
  
  Solution:
  To resolve the R1340 error, you can take the following steps:
  
  Review Payment Card Details: Check the payment card details entered for the transaction. Ensure that only one set of payment card information is selected or entered.
  Clear Unnecessary Entries: If multiple payment card details are present, remove the extra entries so that only one set remains.
  Check User Input: Ensure that the user is not mistakenly selecting multiple payment options. Provide clear instructions on how to select payment methods.
  System Configuration: If the issue persists, consult with your SAP administrator or technical team to review the system configuration. They may need to adjust settings to ensure that only one payment method can be selected at a time.
  Testing: After making changes, test the transaction again to ensure that the error does not reoccur.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to the official SAP documentation for the specific module you are using (e.g., SAP Convergent Charging, SAP Customer Financial Management) for guidelines on payment processing.
  User Training: Consider providing training for users on how to properly enter payment card details to avoid this error in the future.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.