How To Fix R1339 - Card &1 &2 is blocked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: R1 - Business Partner Messages from S_BUPA_GENERAL

• Message number: 339

• Message text: Card &1 &2 is blocked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message R1339 - Card &1 &2 is blocked by another user ?

  The SAP error message R1339, which states "Card &1 &2 is blocked by another user," typically occurs when a user attempts to access or modify a card (such as a business partner, customer, or vendor record) that is currently being edited or locked by another user. This is a common issue in multi-user environments where concurrent access to records is managed to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: Another user is currently editing the same record, which causes a lock on that record.
  Session Timeout: A previous session may not have released the lock due to a timeout or improper logout.
  System Errors: Occasionally, system errors or crashes can leave records in a locked state.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work and release the lock. You can try accessing the record again after some time.
  Identify the Locking User: If you have the necessary permissions, you can check which user is currently locking the record. This can often be done using transaction codes like SM12 (for lock entries) or SM21 (for system logs).
  Release the Lock: If you have administrative privileges, you can manually release the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the record.
  Check for Background Jobs: Sometimes, background jobs may also hold locks. You can check for any running jobs that might be affecting the record.
  Contact Support: If the issue persists and you cannot identify the locking user or release the lock, it may be necessary to contact your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To view system logs for any related errors.
  SU01: To check user details and sessions.
  
  
  User Training: Ensure that users are trained on proper session management and how to log out correctly to avoid leaving records locked.
  System Configuration: Review system settings related to session timeouts and locking mechanisms to optimize performance and reduce locking issues.
  
  By following these steps, you should be able to resolve the R1339 error and understand the underlying causes of record locking in SAP.