How To Fix >R021 - Master data for customer &1 is locked (down payment clearing)

>R021 - Overview

• Message type: E = Error

• Message class: >R -

• Message number: 021

• Message text: Master data for customer &1 is locked (down payment clearing)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >R021 - Master data for customer &1 is locked (down payment clearing) ?

  The SAP error message "R021 Master data for customer &1 is locked (down payment clearing)" typically occurs when there is an attempt to process a transaction related to a customer whose master data is currently locked. This can happen in various scenarios, particularly during down payment clearing processes.
  
  Cause:
  
  
  Locked Master Data: The customer master data is locked for editing or processing. This can happen if:
  
  A user is currently editing the customer master data.
  There is a pending transaction that has locked the data.
  The customer is marked for deletion or has been flagged for some other reason.
  
  
  
  Down Payment Clearing: The error specifically relates to down payment clearing, which means that the system is trying to clear a down payment against an invoice or another transaction, but the customer data is locked.
  
  
  
  Solution:
  
  
  Check Lock Status:
  
  Use transaction code SM12 to check for any locks on the customer master data. You can search for locks related to