How To Fix >R020 - Billing document &1 - Customer line item not available

SAP Error Message - Details

• Message type: E = Error

• Message class: >R -

• Message number: 020

• Message text: Billing document &1 - Customer line item not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >R020 - Billing document &1 - Customer line item not available ?

  The SAP error message "R020 Billing document &1 - Customer line item not available" typically occurs when there is an issue with the billing document in relation to the customer line items in the system. This error can arise in various scenarios, such as during billing document creation, posting, or when trying to display a billing document.
  Cause:
  
  Missing Customer Line Item: The most common cause is that the customer line item associated with the billing document does not exist in the system. This could happen if the line item was deleted or if there was an issue during the posting process.
  Data Inconsistency: There may be inconsistencies in the data between the billing document and the customer account, possibly due to manual changes or system errors.
  Incorrect Document Flow: The billing document may not have been created correctly, or there may be issues with the document flow that prevent the system from linking the billing document to the appropriate customer line items.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access the customer line items.
  
  Solution:
  
  Check Customer Line Items: Verify if the customer line item exists in the system. You can do this by checking the customer account in the Accounts Receivable (AR) module.
  Recreate Billing Document: If the billing document is found to be incorrect or incomplete, consider recreating it. Ensure that all necessary data is correctly entered.
  Review Document Flow: Check the document flow for the billing document to ensure that it is correctly linked to the relevant sales order or delivery document.
  Data Consistency Check: Run a data consistency check to identify any discrepancies between the billing document and the customer account.
  Authorization Check: Ensure that the user has the necessary permissions to access the billing document and related customer line items.
  Consult SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error message. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FB03 (Display Document), FBL5N (Customer Line Item Display), or VF03 (Display Billing Document) to investigate the issue further.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant transaction codes you were using when the error occurred.
  Documentation: Review SAP documentation or user manuals related to billing and accounts receivable for additional insights into handling billing documents and customer line items.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.