How To Fix QS402 - Customer master does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: QS - QM: Master data

• Message number: 402

• Message text: Customer master does not exist

What causes this issue?

The customer master you entered does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct your entries or make sure the customer master is created.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QS402 - Customer master does not exist ?

  The SAP error message QS402 ("Customer master does not exist") typically occurs when you are trying to access or process data related to a customer that has not been created or is not available in the system. This error can arise in various transactions, especially in the context of sales and distribution (SD) or when dealing with customer-related data.
  Causes of QS402 Error
  
  Customer Not Created: The most common reason is that the customer master record has not been created in the system.
  Incorrect Customer Number: The customer number you are trying to access may be incorrect or mistyped.
  Data Deletion: The customer master record may have been deleted or marked for deletion.
  Company Code Issues: The customer may not be assigned to the specific company code you are working with.
  Client-Specific Data: The customer master data may exist in a different client, and you are trying to access it in the wrong client.
  Authorization Issues: You may not have the necessary authorizations to view the customer master data.
  
  Solutions to QS402 Error
  
  
  Check Customer Creation:
  
  Verify if the customer master record exists by using transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  If the customer does not exist, create a new customer using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  
  Verify Customer Number:
  
  Double-check the customer number you are entering to ensure it is correct.
  Ensure that you are using the correct format and that there are no leading or trailing spaces.
  
  
  
  Check for Deletion:
  
  If the customer was previously created, check if it has been marked for deletion. You can do this by looking at the customer master data in the relevant transaction.
  
  
  
  Company Code Assignment:
  
  Ensure that the customer is assigned to the correct company code. You can check this in the customer master data.
  
  
  
  Client Check:
  
  Make sure you are logged into the correct client where the customer master data is maintained.
  
  
  
  Authorization Check:
  
  If you suspect authorization issues, contact your SAP security team to ensure you have the necessary permissions to access customer data.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  VD03: Display Customer (Sales Area)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer master data management.
  
  
  By following these steps, you should be able to identify the cause of the QS402 error and take appropriate action to resolve it.