How To Fix QPROBSOLVPROC023 - Number range &1 for problem-solving process type &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: QPROBSOLVPROC - Messages for Problem-Solving Process

• Message number: 023

• Message text: Number range &1 for problem-solving process type &2 does not exist

What causes this issue?

To start a problem-solving process of type &V2&, the system must assign
a new ID. The number range &V1& is set by default for this
problem-solving process type but this interval does not exist.

System Response

The problem-solving process cannot be started.

How to fix this error?

Define the number range &V1&.
You can do this either in the transaction QNRPRBSLVPRC or in
Customizing.
<ZH>Note:</> Make sure that you do not assign all possible numbers when
you define a number range. You can avoid this by using the number range
number as the first two digits of the lower and upper interval limits.

How can this happen?

Number Range No.,,From Number,,To Number
01,,0100000000,,0199999999

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QPROBSOLVPROC023 - Number range &1 for problem-solving process type &2 does not exist ?

  The SAP error message QPROBSOLVPROC023 indicates that there is an issue with the number range configuration for a specific problem-solving process type. This error typically arises when the system attempts to generate a new number for a problem-solving process, but the required number range is not defined or is missing.
  Cause:
  
  Missing Number Range: The specified number range for the problem-solving process type does not exist in the system.
  Incorrect Configuration: The configuration for the problem-solving process type may not be set up correctly, leading to the system being unable to find the appropriate number range.
  Authorization Issues: There may be authorization issues preventing access to the number range object.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Number Range Configuration:
  
  Go to the transaction code SNRO (Number Range Objects).
  Look for the number range object associated with the problem-solving process type in question.
  Verify if the number range is defined and active. If it is missing, you will need to create it.
  
  
  
  Create/Adjust Number Range:
  
  If the number range does not exist, create a new number range for the relevant object.
  Ensure that the number range is properly defined with the correct intervals and is set to "active."
  
  
  
  Assign Number Range to Process Type:
  
  Navigate to the configuration settings for the problem-solving process type (usually found in the customizing settings under Quality Management).
  Ensure that the correct number range is assigned to the specific problem-solving process type.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the number range object.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SNRO: For managing number range objects.
  SPRO: For accessing the SAP Reference IMG to configure settings.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring number ranges and problem-solving processes.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP Basis or functional team for further assistance, or consult SAP support for more specific guidance related to your system configuration.