How To Fix /QOS/SERVICE027 - &1: doc./item type syst. prof. does not match doc./item cat. syst. prof.

SAP Error Message - Details

• Message type: E = Error

• Message class: /QOS/SERVICE -

• Message number: 027

• Message text: &1: doc./item type syst. prof. does not match doc./item cat. syst. prof.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /QOS/SERVICE027 - &1: doc./item type syst. prof. does not match doc./item cat. syst. prof. ?

  The SAP error message /QOS/SERVICE027 &1: doc./item type syst. prof. does not match doc./item cat. syst. prof. typically occurs in the context of Quality Management (QM) or Service Management (SM) modules when there is a mismatch between the document/item type and the system profile settings.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Configuration Mismatch: The system profile settings for the document/item type do not align with the settings for the document/item category. This can happen if the configuration has been changed or if there are inconsistencies in the settings.
  
  
  Incorrect Document Type or Item Category: The document type or item category being used in the transaction does not correspond to the expected system profile settings.
  
  
  Custom Development: If there are custom developments or enhancements in the system, they might not be correctly aligned with the standard configurations.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration Settings:
  
  Go to the SPRO transaction (SAP Reference IMG).
  Navigate to the relevant configuration area for Quality Management or Service Management.
  Verify the settings for the document type and item category to ensure they match the expected system profile settings.
  
  
  
  Review Document Type and Item Category:
  
  Check the document type and item category being used in the transaction that triggered the error.
  Ensure that they are correctly configured and that they correspond to the system profile settings.
  
  
  
  Adjust System Profiles:
  
  If necessary, adjust the system profiles to ensure they align with the document type and item category being used.
  This may involve modifying the settings in the configuration to ensure compatibility.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or known issues.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after checking configurations and settings, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SE11 (for data dictionary), and SE80 (for development).
  SAP Notes: Search for SAP Notes related to the error message for any patches or updates that may address the issue.
  Documentation: Review the SAP Help Portal for documentation on Quality Management and Service Management configurations.
  
  By following these steps, you should be able to identify and resolve the cause of the error message.