How To Fix QM351 - You cannot change the notification type

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 351

• Message text: You cannot change the notification type

What causes this issue?

You tried to change the notification type. You can only change the
notification type, however, if the notification has the status
"Outstanding".
If the notification has already been saved to the database, the
notification type can only be changed, if the notification has the
origin "General notification" <ZH>and</> the status "Outstanding".

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM351 - You cannot change the notification type ?

  The SAP error message QM351, "You cannot change the notification type," typically occurs in the Quality Management (QM) module when a user attempts to change the type of a quality notification that is already in a status that does not allow such changes. This is a common issue when working with quality notifications in SAP.
  Cause:
  
  Status Restrictions: The notification may be in a status that does not permit changes to the notification type. For example, if the notification is already processed or completed, the system restricts changes to certain fields, including the notification type.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the notification type.
  Configuration Settings: The system configuration may restrict changes to certain fields based on the notification type or status.
  
  Solution:
  
  Check Notification Status: Review the status of the quality notification. If it is in a status that does not allow changes (e.g., "Completed" or "Closed"), you will need to create a new notification instead of changing the existing one.
  Authorization Check: Ensure that you have the necessary authorizations to modify the notification. If not, contact your SAP security administrator to obtain the required permissions.
  Consult Configuration: If you believe the notification should allow changes, consult with your SAP configuration team to review the settings related to notification types and statuses. They may need to adjust the configuration to allow changes under certain conditions.
  Create a New Notification: If changing the notification type is not possible, consider creating a new quality notification with the desired type and copying relevant information from the old notification.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, there are known issues that have been addressed in later releases.
  Documentation: Review the SAP documentation for Quality Management to understand the implications of different notification types and their statuses.
  User Training: Ensure that users are trained on the proper procedures for handling quality notifications, including when and how to create new notifications versus modifying existing ones.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a qualified SAP consultant for further assistance.