How To Fix QM189 - Could not set status 'DEF' (defects were recorded).

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 189

• Message text: Could not set status 'DEF' (defects were recorded).

What causes this issue?

In the inspection lot assigned to this notification, the status "DEF"
(defects were recorded) could not be set. (This system status displays,
that a notification already exists for this inspection lot.)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to record (additional) defects for this inspection lot, you
must do this in the notification, so that a second inspection lot is
not created.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QM189 - Could not set status 'DEF' (defects were recorded). ?

  The SAP error message QM189, which states "Could not set status 'DEF' (defects were recorded)," typically occurs in the Quality Management (QM) module when there is an issue with the status of a quality notification or inspection lot. This error indicates that the system is unable to set the status to 'DEF' (defective) because defects have already been recorded against the inspection lot or notification.
  Causes:
  
  Defects Already Recorded: The most common cause is that defects have already been recorded for the inspection lot or quality notification, and the system is trying to set the status to 'DEF' again.
  Status Management: The status management settings in the system may not allow for the status to be changed to 'DEF' under certain conditions.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the inspection lot or notification.
  Configuration Issues: There may be configuration settings in the QM module that are preventing the status change.
  
  Solutions:
  
  Check Recorded Defects: Review the inspection lot or quality notification to see if defects have already been recorded. If they have, you may need to address those defects before changing the status.
  Review Status Management Settings: Check the status management settings in the QM configuration to ensure that the status can be changed as intended. This may involve consulting with a QM consultant or SAP Basis team.
  User Authorizations: Ensure that the user attempting to change the status has the necessary authorizations. This may involve checking user roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling status changes in QM.
  Transaction Codes: Use transaction codes like QM01 (Create Quality Notification) or QA32 (Display Inspection Lot) to review the details of the inspection lot or notification and understand the current status and recorded defects.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  QM Configuration: Familiarize yourself with the configuration settings in the QM module, particularly those related to status management and defect recording.
  User Training: Ensure that users are trained on the proper procedures for handling defects and changing statuses in the QM module to avoid similar issues in the future.
  
  If the issue persists after following these steps, it may be necessary to engage with SAP support or a qualified SAP consultant for further assistance.