How To Fix QM128 - No role for the customer is assigned in Customizing to notif. type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 128

• Message text: No role for the customer is assigned in Customizing to notif. type &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM128 - No role for the customer is assigned in Customizing to notif. type &1 ?

  The SAP error message QM128 indicates that there is no role assigned for the customer in the Customizing settings for the specified notification type. This error typically occurs in the Quality Management (QM) module when you are trying to create or process a notification, and the system cannot find the necessary configuration for the customer.
  Cause:
  The primary cause of this error is that the system is unable to find a valid role assignment for the customer in the Customizing settings for the specific notification type. This can happen due to:
  
  Missing Configuration: The necessary configuration for the customer and notification type has not been set up in the system.
  Incorrect Notification Type: The notification type being used may not be correctly linked to the customer in the Customizing settings.
  Customer Master Data Issues: There may be issues with the customer master data that prevent the system from recognizing the role.
  
  Solution:
  To resolve the QM128 error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Quality Management > Quality Notifications > Define Notification Types.
  Ensure that the notification type you are using is correctly configured and that a role is assigned for the customer.
  
  
  
  Assign Roles:
  
  In the same Customizing area, check if the customer has the appropriate roles assigned for the notification type.
  If not, you may need to create or modify the role assignment for the customer.
  
  
  
  Review Customer Master Data:
  
  Use transaction code XD03 (Display Customer) to check the customer master data.
  Ensure that the customer is correctly set up and that all necessary data is filled in.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, try to create or process the notification again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration, refer to SAP documentation or consult with your SAP support team for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO - Access the Customizing Implementation Guide.
  QM01 - Create Quality Notification.
  QM02 - Change Quality Notification.
  XD03 - Display Customer Master Data.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify notifications.
  
  
  By following these steps, you should be able to resolve the QM128 error and successfully work with quality notifications in SAP.