How To Fix QM123 - &1 could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 123

• Message text: &1 could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM123 - &1 could not be sent ?

  The SAP error message QM123, which states that "&1 could not be sent," typically relates to issues in the Quality Management (QM) module, particularly when trying to send notifications or messages related to quality notifications, inspection lots, or other QM-related documents.
  Causes:
  
  Missing Configuration: The system may not be properly configured to send messages or notifications. This could include missing settings in the message control configuration.
  Incorrect Recipient: The recipient of the message may not be correctly defined or may not exist in the system.
  Technical Issues: There could be underlying technical issues, such as problems with the communication infrastructure (e.g., email server, SAPconnect).
  Authorization Issues: The user may not have the necessary authorizations to send messages or notifications.
  Incomplete Data: Required fields or data may be missing in the quality notification or inspection lot that is preventing the message from being sent.
  
  Solutions:
  
  
  Check Configuration: Verify the message control settings in the SAP system. Ensure that the necessary configurations for sending messages in the QM module are correctly set up.
  
  Transaction Code: NACE (for message control)
  Check the relevant message type and ensure that the output type is correctly configured.
  
  
  
  Verify Recipient Details: Ensure that the recipient's details (such as email address or user ID) are correctly maintained in the system. Check if the recipient exists and is active.
  
  
  Review Technical Settings: If the message is supposed to be sent via email, check the settings for SAPconnect (transaction code SCOT) to ensure that the email server is correctly configured and operational.
  
  
  Check Authorizations: Ensure that the user attempting to send the message has the necessary authorizations. This can be checked with the help of your SAP security team.
  
  
  Complete Required Data: Review the quality notification or inspection lot for any missing or incomplete data that may be required for the message to be sent.
  
  
  Check Logs: Review the application logs (transaction code SLG1) for any additional error messages or details that can provide more context on why the message could not be sent.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  Documentation: Refer to the SAP Help Portal for documentation related to the QM module and message handling.
  Community Forums: Engage with SAP community forums or support channels for additional insights or similar cases.
  
  If the issue persists after checking the above points, it may be beneficial to involve your SAP Basis or technical support team for further investigation.