How To Fix QM002 - User &1 not available (check your entry)

SAP Error Message - Details

• Message type: E = Error

• Message class: QM - Messages for quality notifications

• Message number: 002

• Message text: User &1 not available (check your entry)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QM002 - User &1 not available (check your entry) ?

  The SAP error message QM002 ("User &1 not available (check your entry)") typically occurs in the Quality Management (QM) module when a user is referenced in a transaction or process, but the system cannot find the user in the user master data. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  User Not Created: The user ID referenced in the error message does not exist in the SAP system.
  User Deactivated: The user may exist but is deactivated or locked in the system.
  Incorrect User ID: There may be a typo or incorrect entry in the user ID field.
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Client-Specific Issues: The user may exist in a different client and not in the current client you are working in.
  
  Solutions:
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user ID exists. If it does not, you may need to create the user.
  
  
  
  Activate/Unlock User:
  
  If the user exists but is locked or inactive, you can unlock or activate the user in SU01.
  
  
  
  Verify User ID:
  
  Double-check the user ID entered in the transaction for any typos or errors.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the action. You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Client Check:
  
  Make sure you are in the correct client. Users are client-specific, so if you are in a different client, the user may not be available.
  
  
  
  Consult with Basis Team:
  
  If you are unable to resolve the issue, consult with your SAP Basis team or system administrator for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance (to check roles assigned to the user)
  
  
  
  User Master Data: Understanding how user master data is managed in SAP can help in troubleshooting similar issues.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to user management and authorization.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the QM002 error message in SAP.