How To Fix QISR_UI012 - No internal service request processing mode has been entered

SAP Error Message - Details

• Message type: E = Error

• Message class: QISR_UI -

• Message number: 012

• Message text: No internal service request processing mode has been entered

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QISR_UI012 - No internal service request processing mode has been entered ?

  The SAP error message QISR_UI012 indicates that there is no internal service request processing mode entered in the system. This error typically arises in the context of service management or when dealing with service requests in SAP.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Configuration: The internal service request processing mode has not been configured in the system.
  User Input Error: The user may not have entered the required processing mode when trying to create or manage a service request.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the service request processing modes.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in SAP to ensure that the internal service request processing modes are defined.
  You can check the configuration in the following path: 
  
  SPRO > SAP Reference IMG > Customer Service > Service Processing > Define Internal Service Request Processing Modes.
  
  
  Ensure that at least one processing mode is defined and active.
  
  
  
  User Input:
  
  When creating or processing a service request, ensure that you are entering the required processing mode in the relevant field.
  If you are using a custom transaction or program, verify that the input fields are correctly set up to capture the processing mode.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify service requests. This can be checked in the user roles and profiles assigned to the user.
  If necessary, consult with your SAP security team to ensure that the user has the appropriate permissions.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to service request processing for any additional configuration or setup steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests.
  SAP Notes: Check for any SAP Notes related to this error message for patches or updates that may address the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the QISR_UI012 error in your SAP system.