How To Fix QIE_CUSTOMIZING_UI037 - Index &1 &2 &3 &4 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: QIE_CUSTOMIZING_UI -

• Message number: 037

• Message text: Index &1 &2 &3 &4 is locked

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Neither inspection documents, nor samples/items will be indexed in
index.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QIE_CUSTOMIZING_UI037 - Index &1 &2 &3 &4 is locked ?

  The SAP error message QIE_CUSTOMIZING_UI037, which indicates that "Index &1 &2 &3 &4 is locked," typically occurs in the context of customizing or configuration activities within the SAP system, particularly related to the Quality Management (QM) module. This error suggests that the index you are trying to access or modify is currently locked, preventing any changes or updates.
  Causes:
  
  Concurrent Access: Another user or process is currently accessing or modifying the same index, leading to a lock.
  System Lock: The system may have placed a lock on the index due to a previous transaction that did not complete successfully.
  Database Lock: A database-level lock might be in place, possibly due to long-running transactions or deadlocks.
  Transport Requests: If the index is part of a transport request that is currently being processed, it may be locked.
  
  Solutions:
  
  
  Check Lock Entries:
  
  Use transaction code SM12 to check for lock entries. You can filter by user or object to identify if another user is holding the lock.
  If you find a lock that is no longer needed, you can delete it (if you have the necessary authorizations).
  
  
  
  Wait and Retry:
  
  If the lock is due to another user or process, you may need to wait until that process completes. Retry your action after some time.
  
  
  
  Check Background Jobs:
  
  Use transaction code SM37 to check for any background jobs that might be running and holding locks on the index. If you find any jobs that are stuck or taking too long, you may need to investigate or terminate them.
  
  
  
  Review Transport Requests:
  
  If the index is part of a transport request, ensure that the transport is completed and not in a locked state. You may need to check with your Basis team regarding the status of transport requests.
  
  
  
  System Restart:
  
  In some cases, a system restart may be necessary to clear locks, especially if they are due to system inconsistencies. This should be done with caution and typically requires coordination with your Basis team.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To monitor background jobs.
  SE11: To check the structure of the index if needed.
  
  
  
  Documentation: Review SAP documentation related to Quality Management and index management for more insights on how to handle such errors.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to perform the actions you are attempting, as lack of permissions can also lead to similar error messages.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the locked index in SAP.