How To Fix QG_EVAL028 - Problems calling the Internet Graphic Server (IGS)

SAP Error Message - Details

• Message type: E = Error

• Message class: QG_EVAL - QM Evaluations Using Graphics and Tables

• Message number: 028

• Message text: Problems calling the Internet Graphic Server (IGS)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message QG_EVAL028 - Problems calling the Internet Graphic Server (IGS) ?

  The SAP error message QG_EVAL028 indicates that there is a problem with calling the Internet Graphic Server (IGS). This error typically arises when there are issues related to the configuration or availability of the IGS, which is responsible for rendering graphics in SAP applications.
  Causes of QG_EVAL028
  
  IGS Not Running: The Internet Graphic Server may not be running or may have crashed.
  Network Issues: There could be network connectivity problems preventing the SAP system from reaching the IGS.
  Configuration Issues: Incorrect configuration settings in the SAP system or the IGS can lead to this error.
  Resource Limitations: The server may be overloaded or running out of resources (CPU, memory).
  Firewall or Security Settings: Firewalls or security settings may be blocking access to the IGS.
  Version Compatibility: There may be compatibility issues between the SAP system and the version of the IGS being used.
  
  Solutions for QG_EVAL028
  
  Check IGS Status: Ensure that the Internet Graphic Server is running. You can check this in the SAP system by using transaction code SMICM to monitor the IGS.
  Restart IGS: If the IGS is not running, restart it. You can do this through the SAP Management Console or by using the appropriate command in the operating system.
  Review Configuration: Verify the configuration settings for the IGS in the SAP system. Ensure that the settings are correct and match the requirements for your environment.
  Check Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the IGS. You can use tools like ping or traceroute to diagnose network problems.
  Monitor Server Resources: Check the server's resource usage to ensure it is not overloaded. If necessary, optimize the server or allocate more resources.
  Firewall Settings: Review firewall settings to ensure that they are not blocking access to the IGS. Adjust the settings as needed to allow traffic.
  Update Software: Ensure that both the SAP system and the IGS are updated to compatible versions. Check for any patches or updates that may resolve known issues.
  
  Related Information
  
  SAP Notes: Check SAP Notes related to the IGS and the specific error message for any known issues and fixes.
  Documentation: Refer to the official SAP documentation for detailed information on configuring and troubleshooting the Internet Graphic Server.
  Logs: Review the logs for both the SAP system and the IGS for any additional error messages or warnings that could provide more context on the issue.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.