How To Fix QG797 - An error occurred while calling up the customer exit for the update group

SAP Error Message - Details

• Message type: E = Error

• Message class: QG - QM: Evaluation of inspection results

• Message number: 797

• Message text: An error occurred while calling up the customer exit for the update group

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QG797 - An error occurred while calling up the customer exit for the update group ?

  The SAP error message QG797, which states "An error occurred while calling up the customer exit for the update group," typically occurs during the processing of updates in the SAP system, particularly when there is a problem with a customer exit that is supposed to be executed during the update process.
  Causes:
  
  Issues in Customer Exit Code: The most common cause is an error in the ABAP code of the customer exit. This could be due to syntax errors, logic errors, or unhandled exceptions in the code.
  Missing or Incorrect Configuration: The update group or the associated customer exit may not be configured correctly, leading to issues when the system tries to call it.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to execute the customer exit.
  Data Issues: There may be issues with the data being processed, such as missing or invalid data that the customer exit is trying to handle.
  Transport Issues: If the customer exit was recently transported from another system, there may be inconsistencies or missing objects.
  
  Solutions:
  
  Debugging the Customer Exit: Use the ABAP debugger to step through the customer exit code to identify where the error occurs. Look for any runtime errors or exceptions that are raised.
  Check Configuration: Verify that the update group and customer exit are correctly configured in the system. Ensure that all necessary settings are in place.
  Review Authorizations: Ensure that the user has the necessary authorizations to execute the customer exit. Check the roles and profiles assigned to the user.
  Data Validation: Check the data being processed when the error occurs. Ensure that all required fields are populated and that the data is valid.
  Transport Check: If the customer exit was recently transported, check the transport logs for any errors and ensure that all necessary objects were included in the transport.
  Consult Documentation: Review any documentation related to the customer exit to ensure that it is being used correctly.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to locate and analyze the customer exit.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or ABAP development team for further investigation.