How To Fix QG736 - The document data in the QM module is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: QG - QM: Evaluation of inspection results

• Message number: 736

• Message text: The document data in the QM module is inconsistent

What causes this issue?

The system has found a critical inconsistency in the document data. The
rebuild had to be canceled.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This error should not occur. Contact the
SAP Hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message QG736 - The document data in the QM module is inconsistent ?

  The SAP error message QG736, which states "The document data in the QM module is inconsistent," typically indicates that there is a mismatch or inconsistency in the quality management (QM) data associated with a document. This can occur in various scenarios, such as during the processing of quality notifications, inspection lots, or other QM-related documents.
  Causes:
  
  Data Entry Errors: Incorrect or incomplete data entry in the QM documents can lead to inconsistencies.
  System Configuration Issues: Misconfiguration in the QM module settings or master data can cause inconsistencies.
  Missing Master Data: Required master data (like material master, vendor master, etc.) may be missing or not properly maintained.
  Document Changes: Changes made to documents after they have been created can lead to inconsistencies if not handled properly.
  Integration Issues: Problems with integration between QM and other modules (like MM, SD, or PP) can result in inconsistent data.
  
  Solutions:
  
  Check Document Data: Review the specific document that triggered the error. Look for any missing or incorrect entries.
  Consistency Check: Use transaction codes like QCC1 (Quality Management: Consistency Check) to identify and correct inconsistencies in QM data.
  Review Master Data: Ensure that all relevant master data is complete and correctly configured. This includes checking material masters, vendor masters, and other related data.
  Reprocess Documents: If the error occurred during a specific process, try to reprocess the document after correcting any identified issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on resolving it.
  Debugging: If the issue persists, consider debugging the process to identify the root cause of the inconsistency.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the QM module, such as QM01 (Create Quality Notification), QA32 (Display Inspection Lot), and QCC1 (Consistency Check).
  SAP Documentation: Refer to SAP Help documentation for detailed information on QM processes and data management.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved by other users.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or a consultant with expertise in the QM module for further investigation.