How To Fix QA162 - The print control was not maintained correctly

SAP Error Message - Details

• Message type: E = Error

• Message class: QA - QM : Inspection lots

• Message number: 162

• Message text: The print control was not maintained correctly

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message QA162 - The print control was not maintained correctly ?

  The SAP error message QA162, "The print control was not maintained correctly," typically occurs in the context of quality management (QM) when there is an issue with the configuration of print controls for quality notifications or inspection lots. This error can prevent users from printing necessary documents related to quality management processes.
  Causes:
  
  Missing Print Control Configuration: The print control settings for the specific document type (e.g., quality notifications, inspection lots) may not be properly configured in the system.
  Incorrect Document Type: The document type being used may not have a corresponding print control defined.
  Authorization Issues: The user may not have the necessary authorizations to access or use the print control settings.
  Incomplete Master Data: The master data related to the quality management process may be incomplete or incorrectly maintained, leading to issues with print controls.
  System Configuration Issues: There may be issues with the overall system configuration that affect how print controls are handled.
  
  Solutions:
  
  
  Check Print Control Configuration:
  
  Navigate to the transaction code SPRO (SAP Reference IMG).
  Go to Quality Management > Quality Notifications > Print Control.
  Ensure that the print control for the relevant document type is correctly defined and activated.
  
  
  
  Verify Document Type:
  
  Ensure that the document type you are trying to print has a corresponding print control defined in the system.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to access and use the print control settings. This can be done through transaction SU53 to analyze authorization issues.
  
  
  
  Check Master Data:
  
  Review the master data related to the quality management process to ensure that all necessary fields are filled out correctly.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Testing:
  
  After making any changes, perform a test print to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as QM01 (Create Quality Notification), QM02 (Change Quality Notification), and QM03 (Display Quality Notification) to understand where the error may be occurring.
  Documentation: Review SAP documentation related to Quality Management and print controls for more detailed guidance on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to involve your SAP Basis or technical team for further investigation.