How To Fix Q2735 - Log cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: Q2 - Messages for Development Classes SDBO and SDBA

• Message number: 735

• Message text: Log cannot be displayed

What causes this issue?

The system cannot display the log you selected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You attempted to display a log using a platform-specific log viewer. In
this case, there must be an entry in table SDBAH in addition to the
entries in the XDB tables.
The system did not find an entry in SDBAH for the log you selected.
You may only be able to display the log using a generic log viewer. If
so, you can change the tool-specific settings.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message Q2735 - Log cannot be displayed ?

  The SAP error message Q2735, which states "Log cannot be displayed," typically occurs in the context of Quality Management (QM) when trying to access logs related to quality notifications, inspections, or other QM-related activities. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Authorization: The user may not have the necessary authorizations to view the log.
  Log Not Created: The log may not have been created or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the database or issues with the underlying data.
  Technical Issues: There could be technical issues with the SAP system, such as problems with the database or application server.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to view the logs. This can be checked in transaction SU53 or by consulting with your SAP security team.
  
  
  
  Verify Log Creation:
  
  Confirm that the log was actually created. You can check the relevant transaction or report to see if logs exist for the specific quality notification or inspection lot.
  
  
  
  Database Consistency Check:
  
  Perform a consistency check on the database. This may involve running specific SAP transactions or reports that can identify and rectify inconsistencies.
  
  
  
  Technical Support:
  
  If the issue persists, it may be necessary to contact your SAP Basis team or technical support. They can check for any underlying technical issues, such as database errors or application server problems.
  
  
  
  Review SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve the issue.
  
  
  
  System Logs:
  
  Review system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in QM, such as QM01 (Create Quality Notification), QM02 (Change Quality Notification), and QA32 (Display Inspection Lot).
  SAP Documentation: Refer to SAP Help documentation for Quality Management for more detailed information on logs and notifications.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to SAP support for further assistance.