How To Fix Q2737 - Operations log cannot be displayed with generic log viewer

SAP Error Message - Details

• Message type: E = Error

• Message class: Q2 - Messages for Development Classes SDBO and SDBA

• Message number: 737

• Message text: Operations log cannot be displayed with generic log viewer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message Q2737 - Operations log cannot be displayed with generic log viewer ?

  The SAP error message Q2737, which states "Operations log cannot be displayed with generic log viewer," typically occurs when there is an issue with accessing or displaying the operations log for a particular process or transaction in SAP. This error can arise due to various reasons, including configuration issues, authorization problems, or system settings.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to view the operations log.
  Configuration Problems: The system may not be properly configured to allow access to the operations log.
  Log Viewer Settings: The generic log viewer may not be set up correctly or may not support the specific log type being accessed.
  Technical Issues: There could be underlying technical issues with the SAP system or the specific module being used.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to view the operations log. This can be done by checking the user's roles and authorizations in transaction SU53 or PFCG.
  
  
  
  Review Configuration:
  
  Verify the configuration settings related to the operations log. This may involve checking the relevant customizing settings in the SAP system.
  
  
  
  Use Alternative Log Viewer:
  
  If the generic log viewer is not working, try using a different log viewer or transaction that is specifically designed for the type of log you are trying to access.
  
  
  
  Check System Settings:
  
  Ensure that the system settings are correctly configured to allow access to the operations log. This may involve checking system parameters or settings in transaction SPRO.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and ST22 (Dump Analysis) for troubleshooting.
  Documentation: Review SAP documentation related to the specific module or process you are working with, as it may provide insights into log management and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the Q2737 error message in SAP.