How To Fix PZ096 - Payment request &1 has been cleared: Reversal not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: PZ - Messages: Payment program for payment requests

• Message number: 096

• Message text: Payment request &1 has been cleared: Reversal not possible

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PZ096 - Payment request &1 has been cleared: Reversal not possible ?

  The SAP error message PZ096 indicates that a payment request has been cleared, and therefore, a reversal of that payment request is not possible. This typically occurs in the context of financial transactions where a payment request has been processed and cleared in the system, meaning that the funds have been settled and the transaction is complete.
  Cause:
  
  Cleared Payment Request: The primary cause of this error is that the payment request you are trying to reverse has already been cleared. Once a payment request is cleared, it is considered finalized, and the system does not allow for reversals to maintain the integrity of financial records.
  Transaction Status: The status of the payment request may indicate that it has been processed and settled, making it ineligible for reversal.
  System Configuration: Certain configurations in the SAP system may restrict the reversal of cleared transactions.
  
  Solution:
  
  Check Payment Status: Verify the status of the payment request. If it is cleared, you will need to consider alternative methods to address the issue, such as creating a new payment request or adjusting the related financial records.
  Manual Adjustment: If a reversal is necessary for accounting purposes, you may need to manually adjust the accounts involved. This could involve creating a new transaction to offset the cleared payment.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific procedures related to handling cleared payment requests in your organization.
  Use Alternative Transactions: If the reversal is not possible, consider using other transactions such as credit memos or adjustments to correct the financial records.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing, such as F110 (Automatic Payment Transactions) or FBL1N (Vendor Line Item Display).
  SAP Notes: Check for any SAP Notes related to payment processing and error messages for additional guidance or patches that may address specific issues.
  User Roles and Permissions: Ensure that you have the appropriate permissions to perform the necessary actions in the SAP system, as some functions may be restricted based on user roles.
  
  If the issue persists or if you require further assistance, it may be beneficial to reach out to your SAP support team or consult with an SAP expert who can provide tailored guidance based on your specific system configuration and business processes.