How To Fix PYMNT_RCPT023 - voided receipt No. & and receipt & created, void reason &

SAP Error Message - Details

• Message type: E = Error

• Message class: PYMNT_RCPT -

• Message number: 023

• Message text: voided receipt No. & and receipt & created, void reason &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PYMNT_RCPT023 - voided receipt No. & and receipt & created, void reason & ?

  The SAP error message PYMNT_RCPT023 typically indicates an issue related to a voided payment receipt. This message usually arises when there is an attempt to process a payment receipt that has already been voided, or when there is a discrepancy in the receipt status.
  Cause:
  
  Voided Receipt: The receipt you are trying to process has already been voided, which means it cannot be used for further transactions.
  Incorrect Receipt Number: The receipt number you are trying to reference may not exist or may have been incorrectly entered.
  System Configuration: There may be issues with the configuration settings in the payment processing module.
  Data Integrity Issues: There could be inconsistencies in the database that are causing the system to misinterpret the status of the receipt.
  
  Solution:
  
  Verify Receipt Status: Check the status of the receipt in the system to confirm whether it has indeed been voided. You can do this by navigating to the relevant transaction or report that displays payment receipts.
  Use Correct Receipt Number: Ensure that you are using the correct receipt number. Double-check for any typographical errors.
  Review Void Reason: Understand the reason for the voiding of the receipt. If it was voided in error, you may need to reverse the voiding process if your system allows it.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling voided receipts.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or a technical consultant who can help diagnose and resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with payment processing and receipt management, such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific patches or updates that address known issues.
  User Permissions: Ensure that you have the necessary permissions to view and process payment receipts in the system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.