How To Fix PU310 - Position cursor on a log message

SAP Error Message - Details

• Message type: E = Error

• Message class: PU - Upgrade and Transport Log Messages

• Message number: 310

• Message text: Position cursor on a log message

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PU310 - Position cursor on a log message ?

  The SAP error message PU310 "Position cursor on a log message" typically occurs in the context of the SAP HR (Human Resources) module, particularly when dealing with payroll or personnel administration processes. This message indicates that there is an issue with the processing of a payroll run or a related HR function, and it prompts the user to check the log for more details.
  Cause:
  The error message PU310 usually arises due to one of the following reasons:
  
  Incomplete Data: There may be missing or incorrect data in the employee records or payroll configuration.
  Processing Errors: Errors during the payroll calculation process, such as incorrect wage types or infotypes.
  Authorization Issues: The user may not have the necessary authorizations to view or process the payroll logs.
  Technical Issues: There could be a system or technical issue that is preventing the payroll process from completing successfully.
  
  Solution:
  To resolve the PU310 error, follow these steps:
  
  
  Check the Log: 
  
  Position the cursor on the log message as instructed. This will provide more detailed information about the specific error or warning that occurred during the payroll process.
  Review the log for any specific error messages or codes that can guide you to the root cause.
  
  
  
  Correct Data Issues:
  
  If the log indicates missing or incorrect data, go to the relevant infotypes (e.g., IT0000, IT0001, IT0008) and ensure that all required fields are filled out correctly.
  Verify that the wage types and other payroll-related configurations are set up correctly.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access payroll logs and perform payroll processing.
  
  
  
  Re-run Payroll:
  
  After addressing any identified issues, re-run the payroll process to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific payroll process you are working on for additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PC00_MXX_CALC (for payroll calculation) and PC00_MXX_LOG (for payroll logs).
  SAP Notes: Search for SAP Notes related to PU310 or payroll processing issues in the SAP Support Portal for any known issues or patches.
  Training and Documentation: Ensure that users involved in payroll processing are adequately trained and have access to the necessary documentation.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the PU310 error message in SAP.