How To Fix PTRM_WEB_UI151 - Split receipts cannot be merged

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRM_WEB_UI - Messages used in package PTRM_WEB_UI

• Message number: 151

• Message text: Split receipts cannot be merged

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message PTRM_WEB_UI151 - Split receipts cannot be merged ?

  The SAP error message PTRM_WEB_UI151, which states "Split receipts cannot be merged," typically occurs in the context of the SAP Travel Management module, particularly when dealing with travel expense reports and receipts. This error indicates that the system has detected an attempt to merge receipts that have been split, which is not allowed.
  Cause:
  
  Receipt Splitting: The error usually arises when a user tries to combine or merge receipts that have already been split into different entries. This can happen if the receipts are associated with different expense types or if they have been entered separately for accounting purposes.
  Configuration Issues: There may be configuration settings in the SAP system that dictate how receipts should be handled, which could lead to this error if not set up correctly.
  Data Entry Errors: Users may inadvertently attempt to merge receipts that are not eligible for merging due to differences in their attributes (e.g., different currencies, expense types, or dates).
  
  Solution:
  
  Review Receipts: Check the receipts that are being attempted to merge. Ensure that they are eligible for merging based on their attributes. If they are split for valid reasons, they should remain separate.
  Correct Data Entry: If the receipts were incorrectly split, consider correcting the entries. This may involve deleting the split entries and re-entering them as a single receipt if appropriate.
  Consult Documentation: Refer to SAP documentation or user manuals for guidance on handling receipts and expense reports. This can provide insights into the correct procedures for merging receipts.
  Configuration Check: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to travel management and receipt handling. Adjustments may be needed to allow for the desired functionality.
  User Training: Ensure that users are trained on the correct procedures for entering and managing receipts in the SAP system to prevent future occurrences of this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. They can provide expert guidance and troubleshooting based on your specific system configuration.
  
  By following these steps, you should be able to address the PTRM_WEB_UI151 error effectively.