How To Fix PTRA_WEB_INTERFACE290 - Expense reports not possible due to activation of VAT refunds

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 290

• Message text: Expense reports not possible due to activation of VAT refunds

What causes this issue?

VAT refund is active for the trip provision variant used. (This setting
is made in the Customizing activity <DS:SIMG.SIMG_OHR0036>Define Global
Settings</>).
Therefore, you can use the Travel Manager (transaction <LB>TRIP</>) for
travel requests and travel plans, but <ZH>no longer</> for travel
expenses.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Instead, use the Travel Expense Manager (<LB>PR05</>) to enter travel
expenses.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE290 - Expense reports not possible due to activation of VAT refunds ?

  The SAP error message "PTRA_WEB_INTERFACE290: Expense reports not possible due to activation of VAT refunds" typically indicates that there is a configuration issue related to VAT (Value Added Tax) refunds in the SAP system. This error usually arises when the system is set up to handle VAT refunds, but the necessary configurations or prerequisites for processing expense reports are not met.
  Cause:
  
  VAT Refund Activation: The error suggests that the VAT refund functionality has been activated in the system, which may restrict the ability to create or process expense reports.
  Configuration Issues: There may be specific settings in the SAP system that need to be adjusted to allow for expense reports to be processed alongside VAT refunds.
  User Role/Authorization: The user attempting to create the expense report may not have the necessary permissions or roles assigned to handle VAT-related transactions.
  System Settings: Certain system parameters or settings may not be correctly configured to allow for both VAT refunds and expense reports to coexist.
  
  Solution:
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to VAT refunds in the SAP system. Ensure that the settings allow for expense reports to be processed.
  Navigate to the relevant configuration areas in SAP (e.g., SPRO) and check the settings under Financial Accounting (FI) and Travel Management (TM).
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to create expense reports. This may involve checking the user's profile and assigned roles in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling VAT refunds and expense reports. This may provide insights into any additional steps or configurations required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking configurations and user roles, consider reaching out to SAP support for assistance. They can provide more detailed troubleshooting based on the specific version and configuration of your SAP system.
  
  
  
  Testing:
  
  After making any changes, conduct tests to ensure that expense reports can be created successfully without triggering the error message.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training and Documentation: Ensure that users are trained on the correct procedures for handling VAT refunds and expense reports to minimize errors.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to allow for the successful processing of expense reports in conjunction with VAT refunds.