How To Fix PTRA_WEB_INTERFACE289 - When dragging, only the first selected document can be copied

SAP Error Message - Details

• Message type: E = Error

• Message class: PTRA_WEB_INTERFACE - Messages in Package PTRA_WEB_INTERFACE

• Message number: 289

• Message text: When dragging, only the first selected document can be copied

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PTRA_WEB_INTERFACE289 - When dragging, only the first selected document can be copied ?

  The SAP error message PTRA_WEB_INTERFACE289 typically occurs in the context of the SAP GUI or web interface when users attempt to drag and drop multiple documents or items, but only the first selected document is copied. This can be frustrating, especially when users expect to move or copy multiple items at once.
  Cause:
  The error is often caused by limitations in the drag-and-drop functionality within the SAP interface. Some common reasons include:
  
  Interface Limitations: The web interface or the specific SAP module may not support multi-selection drag-and-drop operations.
  Browser Compatibility: Certain browsers may not fully support the drag-and-drop functionality as intended by SAP.
  User Permissions: Insufficient permissions for the user role may restrict the ability to perform certain actions on multiple documents.
  System Configuration: The SAP system may not be configured to allow multi-document operations in the specific context you are working in.
  
  Solution:
  To resolve this issue, you can try the following solutions:
  
  Use Alternative Methods: Instead of dragging and dropping, use the copy and paste functionality or the context menu options (right-click) to copy and move documents.
  Check Browser Compatibility: Ensure you are using a supported browser for the SAP web interface. If you are using a less common browser, try switching to a more widely supported one (like Google Chrome, Mozilla Firefox, or Microsoft Edge).
  Update SAP GUI/Web Interface: Ensure that you are using the latest version of the SAP GUI or web interface, as updates may include bug fixes and improvements.
  Review User Permissions: Check with your SAP administrator to ensure that your user role has the necessary permissions to perform multi-document operations.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions to known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide specific guidance based on your system configuration and version.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums where users share their experiences and solutions regarding similar issues.
  Documentation: Refer to the official SAP documentation for the specific module you are using, as it may contain information about limitations and best practices for document handling.
  Training: If you frequently encounter issues with the interface, consider additional training on the specific SAP module to better understand its functionalities and limitations.
  
  By following these steps, you should be able to address the error message PTRA_WEB_INTERFACE289 and improve your experience with the SAP interface.